Clark Avenue Connection

Dr. Sarah Owrey

Tuesday Notes

Written by Dr. Sarah Owrey

Today is Tuesday, January 23, 2018

  • This morning we sign off from our answering service at 8:00 am to take calls directly from our office.
  • We will be in the office until we finish our On Call Evening Clinic (typically around 7:00 pm).

Walk-Ins

  • 8:00 – 8:30 am: Today if you arrive at the Duraleigh office during that time your child will be seen by our pediatrician(s) covering walk-in patients.
  • Walk-In appointments are for acute sick visits only (symptoms of a short duration).
  • As always, all other visits today are scheduled by appointment only.

Today’s Lineup

  • On Call PediatricianDr. Sarah Owrey will be rounding on our newborns at Rex Hospital and running our On Call Evening Clinic.
  • In our Duraleigh Office today:  Drs. Muff Carr, Leigh Lehan, Sarah Owrey, Emily Ross and Tom Sena
  • In our Brier Creek Office today:  Drs. Jamila Fletcher, Rick Gessner and Ben Meares

After Hours Care

  • Our On Call Pediatrician manages our after hours care.
  • Urgent calls outside regular hours: 919-781-7490
  • After hours backup number: 919-831-5526
  • Poison Control: 1-800-222-1222

 


Dr. Todd Harris

https://twitter.com/daveraleigh/status/954054423109660674

January 18, 2018 – Yesterday’s snow – one of the most beautiful snows here ever.

This picture of Crabtree Creek really captures some of that. Wow.

Announcement:

Tomorrow we will open both offices on a 2-hour delay:

  1. We’ll open at 10:00 am
  2. Both the Duraleigh and Brier Creek offices will open tomorrow
  3. Walk-Ins will occur at the Duraleigh office. If you show up between 10:00-10:30 am, we will see your sick child.

Dr. Todd Harris

January 18, 2018 – Announcement:

The Duraleigh Office will open today (see below).

  1. Duraleigh office only (Brier Creek office will remain closed)
  2. 1:00pm to 3:00pm only
  3. WALK INS ARE WELCOME! You don’t need an appointment to be seen today.
  4. No well visits – only sick patients today

Dr. Todd Harris

Today is Thursday, January 18, 2018

Both the Duraleigh and Brier Creek offices are CLOSED THIS MORNING (and possibly all day Duraleigh office OPEN 1-3pm) due to snow.

If you have an urgent concern about your child’s health, you can still reach us by phone

  • 8:00am: We will sign off our answering service and begin taking calls
  • 8:00am-6:00pm: Phone messages will be returned by one of our nurses; throughout the day, our nurses will be in contact with our Pediatricians as well as our On Call Pediatrician
    • 1:00pm-3:00pm: Walk-Ins at the Duraleigh office
  • 6:00pm-11:00pm: We will sign out to our answering service who will page our On Call Pediatrician with urgent needs
  • 11:00pm-8:00am: Overnight calls will be handled as usual by WakeMed’s Nurse Telephone Triage service (our On Call Pediatrician is still available should that need arise)

After Hours Care

  • Thursday’s On Call PediatricianDr. Sarah Owrey
  • Our On Call Pediatrician manages our after hours care.
  • Urgent calls outside regular hours: 919-781-7490
  • After hours backup number: 919-831-5526
  • Poison Control: 1-800-222-1222

Dr. Todd Harris

Photo Courtesy of RCAM Office Manager Debbie Maness

January 17, 2018 – They said it was coming.

And as I write it is still coming.

I am so sorry for those of you at home with sick children during such a beautiful snow.

Having access to your pediatrician is a big deal to us, and – at RCAM – we agonize about any decision that limits your access.

When it comes to winter weather we have to balance access with concern for the safety of our staff. Staff – who at one time typically lived close to our office but today live throughout the triangle – their commute has become more of a challenge and so has decisions about inclement weather.

Thursday’s Plan? Stay Tuned:

  • Obviously, both the Duraleigh and Brier Creek offices will be closed tomorrow morning
  • Our nurses will continue to be available for phone advice
  • Stay tuned – we will monitor road conditions throughout the morning to see if we can open in the afternoon

 

 


Dr. Todd Harris

Today is Wednesday, January 17, 2018

Both the Duraleigh and Brier Creek offices are CLOSED TODAY due to snow. Unfortunately, this weather makes it impossible to safely staff either office.

If you have an urgent concern about your child’s health, you can still reach us by phone

  • 8:00am: We will sign off our answering service and begin taking calls
  • 8:00am-6:00pm: Phone messages will be returned by one of our nurses; throughout the day, our nurses will be in contact with our Pediatricians as well as our On Call Pediatrician
  • 6:00pm-11:00pm: We will sign out to our answering service who will page our On Call Pediatrician with urgent needs
  • 11:00pm-8:00am: Overnight calls will be handled as usual by WakeMed’s Nurse Telephone Triage service (our On Call Pediatrician is still available should that need arise)

After Hours Care

  • Wednesday’s On Call PediatricianDr. Emily Ross
  • Our On Call Pediatrician manages our after hours care.
  • Urgent calls outside regular hours: 919-781-7490
  • After hours backup number: 919-831-5526
  • Poison Control: 1-800-222-1222

Dr. Todd Harris

Banner Change: Winter 2018 Edition

Written by Dr. Todd Harris

January 3, 2018 – This weekend’s low temperatures have made me feel better about the choice for this year’s winter banner picture (look at that kid in the snow – not a care in the world – we should all be so lucky).

Living in Raleigh, when you think of winter you don’t quickly jump to snow, but – after temperatures in the teens this weekend – snow doesn’t seem like such a far-away, crazy idea.

[Editor’s Note: So it appears today we may see some snow; stay tuned if you have an appointment later today or in the morning]

Flu Season So Far at RCAM 2017-2018

Predictably, we are starting to see more cases of influenza (I would ignore our numbers from “Christmas Week” – many patients are out of town and RCAM had shorter office hours on a few of those days).

As of the week before Christmas, the CDC did categorize North Carolina as not having had as much flu (so far) as other states.

If you look at what the CDC website (click on picture below for link) is saying about influenza activity here during that time, North Carolina estimates were characterized as “local activity” (yellow) whereas most other states were considered “widespread” (brown).

That is nice for the time being but North Carolina probably won’t stay “yellow” much longer. It appears that January and February will likely be months where we see bigger numbers of new cases of influenza.

“OK, I Get It, Flu is Coming… What Should I Do If My Child Has Symptoms?”

Let me introduce you to a very helpful website.

Our friends at the American Academy of Pediatrics via HealthyChildren.org have developed a very handy tool. The Symptom Checker provides background information about whatever illness or symptom you are asking about. It also provides guidelines for when to call and what care to provide.

Here is what the Symptom Checker says about influenza.

The online tools are good for quick answers, but sometimes you need to speak to a person with knowledge in that area (This happened to me with a gift I received this year. There was no instruction manual – unlike many, I like instruction manuals. There was no phone number to call and the online help wasn’t helpful. I really needed to talk to a person with knowledge about the product.).

So – please – feel free to give us a call if you prefer and let’s talk about it, person-to-person.

Big Thanks for Your Holiday Cards

A big thanks to everyone who sent us a holiday card in December. Our staff really enjoys seeing the pictures of our families and patients “through the years.” Some of you we displayed cards going back each year for 10 years. That is some real history.


Dr. Todd Harris

It’s the Weekend and New Year’s Day Holiday, December 30 and 31, 2017 and January 1, 2018

December 30, 2017 – We hope this is a fun, long weekend for our families (apologies to Dr. Owrey who is working this year’s holiday) who are preparing for whatever 2018 brings – the return to school is a big one at our house.

Both the Duraleigh and Brier Creek offices will closed for routine business for the Monday New Year’s Day holiday.

You may have noticed that our holiday hours are much like our weekend hours:

  • Closed for “routine” business
  • Limited clinic available in the morning on Saturday, Sunday and the Monday holiday; call as soon as you can after 9am if you think your child may need to be seen
  • Visits are by appointment only; there are no walk-in appointments available on the weekend or holiday
  • We are available for phone advice at any time if you have a concern about your child’s health

The Weekend and New Year’s Day Lineup

After Hours Care

  • Our On Call Pediatrician manages our after hours care.
  • Urgent calls outside regular hours: 919-781-7490
  • After hours backup number: 919-831-5526
  • Poison Control: 1-800-222-1222

Dr. Todd Harris

When it’s Friday, December 22, 2017

  • Duraleigh office opens at regular time (Walk-Ins may arrive between 8:00am to 8:30am)
  • Brier Creek office is closed
  • Duraleigh office will close early – likely sometime after lunch (update: both offices now closed as of 4:00pm)
  • Friday’s On Call Pediatrician: Dr. Todd Harris

When it’s Saturday and Sunday, December 23 and 24, 2017

  • All patients seen at Duraleigh office by appointment only; no walk-in appointment
  • Try to call soon after 9am if you think your child may need to be seen to talk to the on call phone nurse
  • We are available for phone advice throughout the weekend
  • Saturday’s On Call Pediatrician: Dr. Lily Harris
  • Sunday’s On Call Pediatrician: Dr. Jen Long

When it’s Christmas Day, Monday, December 25, 2017

  • Both offices are closed
  • Christmas Day’s On Call Pediatrician: Dr. Lily Harris will be available for phone advice throughout the day

When it’s Tuesday, December 26, 2017

  • Duraleigh office opens at regular time (Walk-Ins may arrive between 8:00am to 8:30am)
  • Brier Creek office is closed
  • Duraleigh office will close early (sometime after lunch)
  • Tuesday’s On Call Pediatrician: Dr. Emily Ross

After Hours / Holiday Hours Care

  • Our On Call Pediatrician manages our after hours care.
  • Urgent calls outside regular hours: 919-781-7490
  • After hours backup number: 919-831-5526
  • Poison Control: 1-800-222-1222