What if I have a question about my child's health?
If you have a concern, we want to hear from you.
For over 50 years, we have built and rebuilt how we do things to remain accessible to our patients' families. That is a big deal to us.
OPTION 1 You can call us (919-781-7490).
This option has been number one for a long, long time. The phone number 919-781-7490 has rung at the place where we do business for decades. A frequent topic of discussion at an RCAM business meeting is, "How can we answer the phone more quickly and more effectively?"
Some things about calling our office:
- YOUR CALL IS IMPORTANT. You wouldn't call us if it wasn't. We wouldn't be in the business of pediatric medicine if we didn't think your call was important. Please let us know if we can do a better job with this vital service.
- EMERGENCIES: Call 911.
- NON-URGENT CALLS: Be sure to call during regular business hours.
- URGENT CALLS: For urgent concerns about your child's health, call anytime.
- 24-HOUR ON-CALL PEDIATRICIAN: When our office closes, calls go to our answering service who will send your message to our on-call pediatrician who will call you back.
- DAYTIME PHONE NURSE TRIAGE: Our phone nurse is available for questions everyday during regular office hours.
- OVERNIGHT PHONE TRIAGE SERVICE: If you call between 11:00 PM and 8:00 AM, you will get an initial call back from the WakeMed Nurse Phone Triage Service who do a great job managing overnight calls. There is no charge to our families for this service.
- BEST TIME TO CALL: Call when you must; when you have a choice, our phones are the least busy soon after 8:30 AM when we have first opened the office.
- FRONT DESK PHONE BREAK: Our hard-working front office staff take a break from the phones from 12:30 PM to 1:30 PM. Our answering service takes only urgent call messages during that time.
- BACKUP PHONE NUMBER: If outside of regular business hours you can't get through to our answering service, you can call them directly at 919-831-5526.
OPTION 2 You can message us through the RCAM Patient Portal.
- GET STARTED: Our Front Office can help get you set up with the RCAM Patient Portal.
- NON-URGENT MESSAGES ONLY: Messages are checked intermittently, so - if you have a sick child - you should call directly.
- MESSAGE ONE OF OUR PEDIATRICIANS DIRECTLY: A message can be general and our nurses handle most of those. They typically respond the quickest. If you have been working with one of our pediatricians specifically about your concern and would like to hear from them, make that clear in your message. Since each pediatrician has a different schedule, please specify if it is okay for you to wait for a response when they are back in our office.
OPTION 3 SCHEDULING A SICK VISIT: You can always just come and see us.
An in-person appointment is often the best option to address a health concern.
We offer sick appointments 364 days a year (not on Christmas - but we do offer sick visits on Saturdays, Sundays, and every other holiday).
How to schedule an appointment for your sick child:
- Call and speak to one of our schedulers. You will be given a time and a location (Duraleigh or Brier Creek office) for you appointment.
- When you arrive in the parking lot at the location of your appointment, call again to let us know that you have arrived. You may be asked to pay your copay over the phone (in the near future you will be able to do all of Step #2 via the Healow app).
- When we have an exam room ready, your nurse will call you into the office.
- Make sure all family members 3 years and up wear a mask (we understand that some children over 3 may not developmentally be able to wear a mask). Mask mandates have been eased in many other places. We appreciate your patience as your pediatrician's office moves slowly through this change.
- Your nurse will greet you and take you directly to your exam room.
OPTION E.D. What if I need to take my child to the Emergency Department?
- All of those appointment types listed above exist to keep our patients out of the Emergency Department (ED). We really want to help you avoid the ED. However, sometimes that is the right call.
- If you are having a true emergency and have to call 911, the arriving rescue team who assesses and transports your child will communicate with local hospitals and decide the best place to take your child.
- If your child's symptoms are non-emergent enough that you have time to call, we are happy to help decide whether the best option is the Emergency Department, Urgent Care, or waiting things out for when you can schedule with us.
- WakeMed Children's Emergency Department on New Bern Avenue has historically been the Emergency Department we have recommended to our patients that need that level of care. In the Raleigh area, they see the most children and offer the most pediatric services.
- Since 2019, Rex Hospital has improved their pediatric services and are another good option.
- UNC Hospital in Chapel Hill and Duke University Medical Center in Durham offer excellent pediatric services and are a good choice for many of our Brier Creek families.
Did RCAM ever see patients outside on a sidewalk?
Yes. As a matter of fact, we did - for two years.
During the heights of the COVID-19 pandemic from March 16, 2020 to May 1, 2022, RCAM operated what we called a Curbside Clinic at our Brier Creek location.
We did this to provide excellent care while protecting staff and patients.
During that time, we are proud to say that we saw thousands of sick visits - typically in the passenger seat of the family car. We diagnosed a wide variety of illness, and there was no known case of COVID-19 that was transmitted while in our office (or at the curbside).