Dr. Sarah Owrey

“What should I expect at my child’s well visit?”

The following are guidelines. At each visit your doctor will assess whether more or less is needed. Recommendations may change as we will always try to be consistent with the best and most current medical practices.

What to Expect … Continue reading


Dr. Jamila Fletcher

FAQ 3: Acute Sick Care

Written by Dr. Jamila Fletcher

“What if my child is sick and needs to be seen today?”

Open Wide

The answer to this question is a big part of what we feel defines the practice of pediatric medicine. No one is able to schedule when their child gets sick and often children get sick in large groups (for example, “flu season”). … Continue reading


Dr. Ben Meares

FAQ 4: After Hours Care

Written by Dr. Ben Meares

“What if I have an urgent, medical concern about my child outside of regular office hours?”

Open web

A few details about after hours care:

AFTER HOURS CALL 919-781-7490

AFTER HOURS BACKUP CALL 919-831-5526

… Continue reading


Dr. Rick Gessner

FAQ 5: Scheduling Appointments

Written by Dr. Rick Gessner

“I can just call and make an appointment, right?”

Two Friends

Of course you can, and here are a few tips for scheduling so that your appointment can run as smoothly as possible: … Continue reading


Dr. Jen Long

FAQ 7: Telephone Advice

Written by Dr. Jen Long

“What if I just have a question about my child’s health? Is advice available by phone?”

A FINAL Leslie

Yes, that is one way to get your questions addressed: … Continue reading


Dr. Tom Sena

FAQ 8: Vaccine Policy

Written by Dr. Tom Sena

“Does RCAM have a vaccine policy?”

Yes first and foremost – RCAM recommends timely and thorough vaccination.

To that end, we recommend the vaccine schedule recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC) as shown here and below*.

Not only do we recommend this schedule to our patients – we also live it:  it should come as no surprise that this is the same schedule we follow with our own children.

In the circumstance of a parent who chooses a different schedule, RCAM requires all patients to receive the following vaccines as a minimum:

… Continue reading


Dr. Todd Harris

FAQ 9: Health Insurance Plans & RCAM

Written by Dr. Todd Harris

View of the Smoky Mountains from Mount Mitchell State Park

“What health plans list RCAM Pediatricians as providers?”

  • Aetna / Coventry

  • Blue Cross Blue Shield (BCBS)

  • Cigna / Great West

  • Humana / Choice Care

  • Medcost

  • Medicaid (new patients must be 2 months old or younger at time of first visit)

  • NC Healthchoice

  • PHCS / Multiplan

  • United Healthcare

  • UMR

  • Wellpath / First Health


Dr. Todd Harris

PCMH bkgd

Okay, so maybe this isn’t a frequently asked question.

However, the answer to this question will help you to know this:

RCAM doesn’t just say it practices quality pediatric medicine: we have proven it to an independent, nationally recognized board, the National Committee for Quality Assurance (NCQA).

On April 4, 2013, RCAM was recognized by the National Committee for Quality Assurance (NCQA) as a certified Level 3 Patient-Centered Medical Home (PCMH).

More information about that designation can be found here. Criteria for PCMH certification broadly focuses on quality of care.

Medical practices that qualify for PCMH designation have been shown to have a positive impact (has detailed here).

Once this designation is achieved, it has to be maintained and reaffirmed. Keeping PCMH certification – just like keeping a pediatric medical practice relevant – is a work in progress.